We have a 14-day return policy for full-priced clothing only. All other products are final sale. All online returns must be pre-authorized by emailing us at firstname.lastname@example.org (in-person returns do not need to be pre-authorized via email) and the return package must be postmarked within 14 days after the delivery of your order. If you placed your order online for local pickup you have 14 days from the date your order was placed to return or cancel your order. If more than 14 days have passed unfortunately we can’t offer you a refund. To be eligible for a return, garments must be unworn/unused and in the same condition that you received them with the tags on.
Shipping costs are non-refundable and you will be responsible for paying for your own return shipping costs. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your return. Your return will only be processed once we receive and inspect the garment(s) you've returned. At that time you will be notified via email of your refund.
We do not offer exchanges. If you need a different size, you'll need to place a new order for the item in the size that you need and return the original garment. Please note that you still must complete your return within the 14-day return window. If you have any sizing questions please let us know before placing your order so that we can help you best select the size you need!
FINAL SALE ITEMS
All sale priced garments are final sale. There will be no refunds or exchanges on sale priced garments. If you have any questions about sizing don't hesitate to reach out to us and we will provide as much information as possible to make sure your purchase is informed! We're happy to help! Everything aside from full-priced clothing is final sale!
LOCAL PICKUP + ORDERS RETURNED TO SENDER
If you place a local pickup order or if your online order is returned to us because you entered the incorrect address at checkout you have 6 months from the date your order was fulfilled to either pick up your item(s) from our shop or resolve shipping errors with our team. If 6 months have passed and we are unable to contact you about your order then your items will be donated and you will not be refunded.
PLEASE SEND RETURNS TO:
417 W. 6th St.
Covington, KY 41011
We accept all major credit cards in store and online. We accept Paypal and AfterPay for online transactions. We also accept ApplePay and cash in store. We do not accept checks.